Support Policy


Availability

Our support team is available 24/7 to address any concerns or questions.

We provide support through multiple channels, including email, live chat, and a dedicated ticketing system.


Response times

We strive to respond to all inquiries within 24 hours. However, in most cases, users will receive a response much sooner.

Urgent issues, such as account access problems or payment-related concerns, are prioritized and handled within 12 hour

How to contact support

Email: Users can reach our support team at [email protected].

Live Chat: Real-time assistance is available through our website’s live chat feature.

Support Tickets: Users can submit detailed support tickets through their accounts, which will be reviewed and responded to by our team.


Types of support we provide

Account Issues: Assistance with registration, login, password recovery, or account security.

Payment Inquiries: Support for deposits, withdrawals, payment methods, and transaction tracking.

Technical Assistance: Help with navigating the platform, troubleshooting errors, or reporting bugs.

Earnings and Rewards: Clarifications or questions regarding earnings, referral bonuses, or promotional offers.

General Inquiries: Answering any general questions about the platform’s features and services.


Support languages

Our support services are available in multiple languages to cater to our global user base. We strive to provide responses in the language of the user's inquiry when possible.

User responsibilities

Users are expected to provide accurate and detailed information when submitting a support request to ensure timely and effective resolutions.

Respectful communication is required in all interactions with our support team. Abusive or offensive language will not be tolerated and may result in account suspension.

Resolution of Issues

Most issues are resolved within 48 hours, depending on the complexity of the request.

In cases where additional time is needed, users will be notified with regular updates on the status of their request.

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